Beat: I'm Being Scammed Out of $6.6K by Cake Poker?

Early last week, I requested my cashout check for the balance of my account on Cake and I've been looking forward to receiving a check for about $6,600. Imagine my surprise when I checked my email and saw this message:

We have been informed by our check processor that your ID, although adequate for our purposes, is not clear enough to be used as ID verification for check issuance. We would request that you provide another digital copy of your photo ID that is much cleared and has better contrast. Our check processor will then be able to complete the processing of your check. We apologize for any inconvenience that this may cause you.

Please let us know if we can be further assistance

Kind Regards.

Alejandra

Cake Poker Cashier

What the fuck is this?

It's pretty standard for poker sites to require some sort of identity verification before they allow you to withdraw any money, but I've already jumped through this hoop. In order even to enable the check request cashout option on my account, a few months ago, I had to send them an 11MB png-format digital photo of the top half of my bank statement and my passport. Every word on every document is perfectly legible. But apparently it's not enough for Cake's "check processor." I would love to hear the rationale behind this and I would love any guidance on what would be "clear enough."

Tomorrow morning, I'm going to try to find a scanner at school and do a high-resolution scan of my documents and send them in again. But if what they already have isn't good enough, I can't imagine that any sort of scan will be. This is especially weird because Cake's service and support has always been prompt and helpful in the past and I've never had any problems with them until now. I really don't know what the next step is if they still won't let me cash out and I'm kind of freaking out about this because my Cake bankroll represents a fairly large percentage of all of my assets. I really, REALLY hope that they just want a slightly higher resolution image and there's a scanner at school I can use and I get my check soon.